PROJECT TYPE:
Enterprise Helpdesk Dashboard
YEAR:
2024
DURATION:
2 Weeks
MY ROLE:
UI/UX Designer
Chatbot
tech stack.
Figma
project overview.
Enterprise helpdesk platform that centralizes ticketing and live chat communication.
Helps support teams manage requests and monitor ticket progress efficiently.
Provides structured workflows for handling support operations and user inquiries.
Improves information hierarchy through dashboard-oriented interface design.
Designed to support high-volume customer service operations with intuitive navigation.
my contribution.
Conducted requirement analysis and translated business needs into user-centered design solutions.
Designed user flows and information architecture for ticket management and support workflows.
Created wireframes and high-fidelity interfaces for key platform modules.
Established reusable UI components and consistent design patterns across the platform.
Collaborated with stakeholders to refine workflows and improve overall usability.
project highlights.
🎫
Request Management
Supports the complete lifecycle of support requests from submission to resolution.
💬
Real-Time Communication
Enables seamless interactions between users and support agents through live chat.
📊
Operational Dashboard
Presents support activities and operational data through organized dashboard views.
🗂️
Structured Information Architecture
Organizes multiple support modules into a cohesive and intuitive user experience.
